Just for One-of-a-Kind Tote Cotton Eco Bags:
1.    Unique Artwork: Our Tote Cotton Eco Bags feature one-of-a-kind artwork from Afroindigenous kids. Each bag is unique, and we cannot guarantee specific patterns.
2.    Returns: We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused and in the same condition as received. Customers are responsible for return shipping costs.
3.    Exchanges: Exchanges are accepted within 30 days of the purchase date. If you received a damaged or defective item, we will cover the return shipping costs. If you wish to exchange for a different pattern, customers are responsible for return and reshipping costs.
4.    Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a return or exchange, covering all associated costs.

1.    Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
2.    Shipping Methods: Standard Shipping: Estimated delivery within 10-15 business days in Brazil, and 21-28 days abroad.
3.    Shipping Costs: Standard Shipping: refer to check out for shipping costs. .
4.    International Shipping: We offer international shipping with varying delivery times based on location. Customers are responsible for any customs or import duties applicable to their region.
5.    Order Tracking: A tracking number will be provided once the order has been shipped. Customers can track their orders through our website or the designated courier service.
6.    Delivery Address: Please ensure that the delivery address is accurate and complete during checkout. We are not responsible for undeliverable packages due to incorrect addresses.
7.    Delivery Confirmation: A delivery confirmation email will be sent once the order has been successfully delivered to the specified address.
8.    Delivery Issues: If you encounter any issues with the delivery, please contact our customer service team at connie@cazaconfoundation.com for assistance.
9.    Returns and Refunds: Refer to our Return Policy for information on returns, exchanges, and refunds. By making a purchase, you agree to abide by the terms outlined in our Delivery Policy. 

For further inquiries, please reach out to our customer service team.

Thank you for choosing our Tote Eco Bags and making a difference in our community!

6.    How to Initiate a Return or Exchange: Please contact our customer service team at connie@cazaconfoundation.com to initiate the process. Provide your order number and details of the issue.
7.    Note on Artwork Variations: Due to the unique nature of the artwork, variations in patterns should be expected. We celebrate the individuality of each piece.